The UK soft opt-in.

PECR regulation 22(3): email customers without consent only if details came from a sale or negotiations, you market similar products, and refusal is simple and free.

United Kingdom PECR PECR regulation 22(3)

The rule.

The Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426) · PECR regulation 22(3)

“in the course of the sale or negotiations for the sale of a product or service to that recipient”

Verbatim extract, read on 4 November 2026 from the source below. Everything else on this page is NorthPoint’s plain-English reading.

What it requires.

  • (a) details obtained in the course of the sale or negotiations for the sale; (b) marketing of that person's similar products and services only; (c) a simple means of refusing, free of charge except transmission costs, when the details were first collected and in every later message.
  • 'Negotiations for the sale' is wider than the EU text's 'context of the sale' — a quote or a trial request can qualify; a newsletter-only sign-up is not a sale.

Who it applies to.

A business emailing individuals whose details it obtained in the course of a sale, or negotiations for a sale, of a product or service to them.

Common violations in marketing copy.

Violation pattern · newsletter as customer

Newsletter-only sign-ups treated as soft opt-in customers

No sale and no negotiations for a sale.

Violation pattern · refusal costs effort

To opt out, call our premium-rate line

Refusal must be simple and free except transmission costs.

Non-compliant vs compliant.

Non-compliant · example written by NorthPoint

“Anyone who downloaded our free guide is a customer — email them the trading offer.”

Compliant · example written by NorthPoint

“At account opening: ☐ Don't email me about similar [Company] products. Every email: one-click unsubscribe.”

Related rules.

Source.

InstrumentThe Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426)
ProvisionPECR regulation 22(3)
Primary sourcehttps://www.legislation.gov.uk/uksi/2003/2426/regulation/22
Official texthttps://www.legislation.gov.uk/uksi/2003/2426/contents
Read fromlegislation.gov.uk, revised text
Checked

This page is general, sourced information for marketing teams, not legal advice. The examples are written by NorthPoint to illustrate the rule; for a binding view on your own promotion, retain qualified counsel in the jurisdiction concerned.

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